Effective Date: 17 June 2025
This Terms of Use and Service Agreement ("Agreement") is entered into by and between Aascendora Pty Ltd ("Aascendora," "we," "us," or "our"), a company incorporated under the laws of the Commonwealth of Australia, and you, the user ("you," "your," "Client," or "Professional"), and governs your access to and use of the Aascendora digital platform (the "Platform").
Terms of Use and Service Agreement
1. Platform Purpose and Role
Aascendora is an Australian-based, internationally accessible technology platform designed to connect Clients with verified immigration professionals ("Professionals"). Aascendora does not provide immigration, legal, or relocation services. All services facilitated through the Platform are independently offered by third-party Professionals.
We act solely as a secure intermediary, offering discovery, booking, communication, and payment tools for global immigration-related services. Aascendora assumes no responsibility for the outcome of any professional service interactions.
2. Governing Law and Jurisdiction
This Agreement shall be governed by and construed in accordance with the laws of the Commonwealth of Australia. Disputes arising under this Agreement shall be subject to the exclusive jurisdiction of the courts of Queensland, Australia, unless otherwise required by applicable international laws.
3. User Roles and Responsibilities
3.1 Clients
- Provide accurate, complete, and current information.
- Acknowledge that Aascendora is not a legal service provider.
- Engage directly with Professionals and comply with their specific terms.
- Use the Platform in good faith and solely for lawful purposes.
3.2 Professionals
- Maintain current licenses and registrations in your country or region of operation (e.g., MARA number in Australia).
- Comply with relevant legal and ethical standards.
- Deliver services professionally and protect client confidentiality.
- Accurately represent qualifications and avoid misleading claims.
4. Payment and Escrow System
All payments made via Aascendora are processed through a secure, PCI-DSS compliant third-party escrow provider. Funds are held safely until:
- The Client confirms the successful delivery of services; or
- A resolution is reached in case of dispute.
Client funds are never released to Professionals in advance and are protected throughout the transaction process. Aascendora is not liable for transaction errors due to incorrect client information, third-party processor issues, or events beyond our control.
5. Data Privacy and Information Security
Aascendora upholds privacy in accordance with:
- The Privacy Act 1988 (Cth) and Australian Privacy Principles (APPs),
- General Data Protection Regulation (GDPR),
- California Consumer Privacy Act (CCPA).
5.1 Data Use
Your personal information and uploaded documents are used solely for:
- Service facilitation,
- Secure communication,
- Fraud prevention and regulatory compliance.
5.2 No Data Sale Policy
We do not sell, trade, rent, or otherwise transfer your personal information, documents, or communications to third parties for marketing, analytics, profiling, or commercial purposes. Our no-sale policy is strict and global in scope.
5.3 Security Commitments
We implement enterprise-grade encryption, secure file storage, and strict access controls. Your data remains confidential and protected at all times, both in transit and at rest.
6. Dispute Resolution
In the event of any dispute:
- The parties shall first attempt to resolve the matter through direct negotiation.
- Failing resolution, disputes may be referred to mediation or arbitration in Queensland, Australia.
- Aascendora may offer dispute facilitation but is not liable for the outcome.
- Users agree to cooperate in good faith during any resolution process.
7. Intellectual Property
All software, design, trademarks, logos, and Platform content are owned by or licensed to Aascendora. Users are granted a non-exclusive, revocable license to use the Platform for lawful, agreed-upon purposes only.
Professionals retain ownership of their individual content but grant Aascendora a right to display, promote, and facilitate delivery of those services within the Platform.
9. Modifications and Updates
We reserve the right to update this Agreement at any time. Notice of material changes will be provided via the Platform. Continued use constitutes acceptance of the modified terms.
10. Contact and Notices
Aascendora Pty Ltd
Registered Office: Australia
Email: legal@aascendora.com
ABN: 47 687 611 445
By using the Aascendora Platform, you agree to be bound by this Agreement. If you do not agree with these terms, you must not use the Platform.