Terms and Conditions of Sale 

Aascendora Membership Packages

Effective Date: November 5, 2025

Aascendora Pty Ltd (“Aascendora,” “we,” “us,” or “our”) offers membership subscription packages to customers worldwide. These Terms and Conditions of Sale (“Terms”) govern the purchase and use of our membership packages (Basic, Premium, and Family+). By purchasing a membership, you agree to abide by these Terms. Please read them carefully before subscribing.

1. Membership Packages and Pricing

• Basic Membership – AUD 5.99 per month (billed monthly).
  
  
• Premium Membership – AUD 9.99 per month (billed monthly).
  
  
• Family+ Membership – AUD 19.99 per month (billed monthly).
  
  

All prices are listed in Australian Dollars (AUD) and represent the cost of a month-to-month subscription for the respective plan. These membership packages offer varying levels of access to our services (with Basic providing standard access, Premium offering additional benefits, and Family+ offering the most comprehensive benefits). No long-term commitment is required, subscriptions are on a month-to-month basis, renewed automatically. 

• No Hidden Fees: The prices above are the recurring subscription fees for each plan. Taxes or currency conversion fees (if applicable) are not included in the listed price (see Billing and Payment below).
  
  
• Price Changes: Aascendora reserves the right to adjust the pricing of membership packages in the future. If we change the price of your membership, we will provide you with advance notice (e.g. via email or in-app notification). Continued use of the membership after a price change takes effect constitutes your acceptance of the new price. If you do not agree to a pricing change, you may cancel your membership before the new rate applies (see Auto-Renewal and Cancellation below).
  
  

2. Billing and Payment

• Monthly Billing: Membership fees are billed in advance on a monthly basis. When you subscribe, your first payment will be charged immediately (unless you are on a free trial, see Free Trial Period). Subsequent payments will be automatically charged each month on the same calendar day that your subscription began. For example, if you subscribe on the 10th of the month, your membership will renew on the 10th of each subsequent month.
  
  
• Automatic Payments: By purchasing a membership, you authorize Aascendora to charge your designated payment method automatically for the monthly subscription fee. This recurring charge will occur without further action by you, until you cancel the subscription (or it is otherwise terminated in accordance with these Terms).
  
  
• Payment Methods: You must provide a valid payment method (such as a credit card or other accepted payment instrument) at the time of subscribing. You are responsible for ensuring that your payment information is accurate and up to date. If we are unable to process your payment (for example, due to an expired or declined card), we may suspend or revoke your access to membership services until payment is successfully collected. In such cases, we will attempt to notify you so that you can update your billing information.
  
  
• Currency and Taxes: All membership charges are made in Australian Dollars (AUD). If you are an international customer, your bank or card provider will convert the charge to your local currency at their prevailing exchange rate. You are responsible for any currency conversion fees, foreign transaction fees, or taxes that may apply. Prices are inclusive of any applicable taxes or duties, unless stated otherwise. Any required taxes (e.g. VAT, GST) will be added at checkout or charged as required by your local laws.
  
  
• No Refunds on Charges: All charges for membership subscriptions are non-refundable. Once a monthly fee has been charged, it is final (see No Refund Policy in Section 5 below for more details). This applies regardless of whether you use the service during the billing period.
  
  

3. Free Trial Period

• Eligibility for Trial: New customers may be offered a free trial period of up to 30 days when first joining certain membership plans. Trial availability is at Aascendora’s discretion and may not be offered for all plans or in all regions. (For example, we might offer a trial for Premium or Family+ plans as a promotion, but not for the Basic plan.) Trials are generally limited to first-time subscribers of our services. Each person or household is entitled to one free trial unless otherwise specified.
  
  
• Limited Access During Trial: Any free trial is intended to allow you to evaluate our services. During the trial period, access to some features or services will be limited. Free trial users may not receive the full benefits that paying members get. (For instance, certain premium features or full access to our professional network might be restricted to paid members.) These limitations will be indicated in our app/website during your trial. The trial provides a preview of the membership experience, but to enjoy all membership benefits you will need to become a paying subscriber.
  
  
• Conversion to Paid Membership: To continue using Aascendora’s member services beyond the trial period, or to unlock all features during the trial, you must purchase a paid membership plan. You can upgrade to a paid plan at any time during your trial via your account settings. Upgrading will end your free trial immediately, your chosen membership plan will begin right away and you will be charged the applicable monthly fee at that time (your billing date will reset to the day of upgrade).
  
  
• Auto-Charge After Trial : If a free trial is offered and a payment method is required at signup, you will not be charged until the free trial period expires. If you do not cancel your membership before the trial ends, your subscription will automatically renew at the then-current rate and your payment method will be charged accordingly. If you cancel at any time during the free trial period, no charges will be applied.
  
  
• • If you do enter payment details to begin a trial: This means you are pre-authorizing us to seamlessly start your paid subscription once the trial ends. Unless you cancel before the trial period ends, your membership will automatically convert to a paid subscription at the end of the trial. On that day, we will charge the monthly membership fee for the plan you selected when starting the trial. (For example, if you signed up for a 30-day trial of the Premium plan on January 1, and the trial requires a card on file, then if you don’t cancel by January 30, you will be charged the Premium monthly fee on January 31 and monthly thereafter.)
    
    
• Cancellation of Trial: You have the right to cancel a free trial at any time before it ends. If you cancel during a free trial (and you had provided payment information), you will not be charged a subscription fee, and your access to trial features may end immediately or at the trial’s scheduled end date. Cancelling a trial ensures it will not roll over into a paid subscription. (See Section 4 on how to cancel.)
  
  
• One Trial Per Customer: Free trials are a one-time opportunity for new users to try our service. Users who have already enjoyed a trial or been a paying member of Aascendora are not eligible for additional free trials. We reserve the right to refuse, cancel, or limit a trial if we suspect any abuse of the offer (for example, creation of multiple accounts by the same person to gain multiple trials). Our decisions regarding trial eligibility are final.
  
  

4. Auto-Renewal and Cancellation

• Automatic Renewal: All paid memberships are set up as recurring subscriptions. This means your membership will automatically renew each month on its renewal date (the same day of the month as your initial purchase) until you cancel. By subscribing, you acknowledge and agree that your plan will renew monthly and that recurring charges will be applied to your payment method without further authorization from you (unless you cancel prior to the billing date). This auto-renewal ensures uninterrupted access to our services.
  
  
• Cancellation Rights: You may cancel your membership at any time if you do not wish to continue. There is no minimum commitment beyond the current month, and no penalty for cancelling. You can cancel directly through your Aascendora account settings or by contacting our customer support. (If you need assistance with cancellation, you can email us at customer@aascendora.com or use the contact form on our website.)
  
  
• How to Cancel: When logged into your account, navigate to the membership or subscription settings page. There will be an option to “Cancel Membership” or “Turn Off Auto-Renewal.” Follow the on-screen instructions to confirm cancellation. If you encounter any issues, contact our support team for help. We may require a reasonable authentication process to confirm you are the account owner when processing cancellation requests via customer support.
  
  
• Effective Date of Cancellation: When you cancel, the cancellation takes effect at the end of your current paid billing period. You will continue to have access to your membership benefits until the last day of the period you have already paid for. For example, if your membership is billed on the 15th of each month and you cancel on January 20, you will retain access until February 14, and your subscription will not renew on February 15.
  
  
• No Future Charges: After you properly cancel, no further subscription fees will be charged to your account, unless you reactivate or purchase a new plan in the future. You will receive a confirmation of cancellation (on-screen or via email) indicating the date on which your paid access will end. Please retain this confirmation for your records.
  
  
• Cancelling Before Renewal: To avoid being charged for the next month, you must submit your cancellation before your next billing date. If you cancel on or after a renewal payment has already been processed, that payment will not be refunded (see No Refund Policy below) but your cancellation will ensure no future charges occur. It is your responsibility to cancel in time if you do not want to renew. We recommend cancelling at least 72 hours (3 days) before your next billing date to ensure the cancellation is processed timely.
  
  
• Confirmation and Error Handling: If you do not receive a cancellation confirmation within a reasonable time after attempting to cancel, please contact support to verify that your cancellation request was received. Aascendora will not be responsible for charges incurred due to unprocessed cancellations if you do not follow the proper cancellation procedures or fail to notify us in case of technical difficulties.
  
  
• Reactivation: If you cancel your membership but later change your mind, you may subscribe again at any time. However, the terms and pricing available at the time of re-subscription will apply. (Re-subscribing after cancellation will not restore any remaining trial eligibility, if any; trials are for first-time use only.)
  
  
• Company-Initiated Cancellations: Aascendora reserves the right to cancel, suspend, or refuse renewal of your membership in our sole discretion if: (a) we are unable to successfully charge your payment method for successive attempts, (b) you violate these Terms or any other terms of use on our platform, or (c) we discontinue the membership program or a particular plan. In such cases, we will provide notice to you using the contact information on file. If your membership is terminated by us for misuse or violation of terms, you will not be entitled to a refund for any remaining period of a paid subscription.

5. No Refund Policy

• All Sales Final: Membership fees are non-refundable. By purchasing a monthly membership, you acknowledge that all payments are final. We do not provide refunds or credits for any unused time, partial months, or features you did not use.
  
  
• No Pro-Rated Refunds: If you decide to cancel your subscription part-way through a billing cycle, you will not receive a pro-rated refund for the remaining days in that cycle. For instance, if you cancel with 10 days left in your monthly term, those remaining days will continue to be available for your use until the term ends, but no refund or credit will be issued for that period. Our no-refund policy applies regardless of the reason for cancellation (except as explicitly provided below or required by law).
  
  
• Change of Mind or Downgrade: If you upgrade or downgrade your membership plan, or if you cancel because you no longer wish to use the service, no refunds will be given for the prior charges. Downgrades to a lower tier will take effect after your current paid period ends (you will then be charged the new lower rate on the next cycle). Upgrades take effect immediately (charging the new rate, as described in Free Trial Period and Billing above), and the higher service level becomes available right away. In neither case do we issue refunds for the previous plan’s fees already paid.
  
  
• Trial Period Rationale: We offer a free trial (for eligible plans) to ensure that you are satisfied with the service before committing to a paid membership. Once you transition to a paid membership, all fees are non-refundable. Please use the trial period to evaluate the service, because after payment is taken, you will not be entitled to get your money back if you simply change your mind.
  
  
• Exceptions : Applicable Law: In general, no refunds or credits will be provided except in the following situations:
  
  
• • If a billing error occurs on our end (e.g., you were mistakenly charged twice in one month, or charged after you timely canceled), we will correct the mistake and issue an appropriate refund or credit to you.
    
    
  • If applicable laws in your jurisdiction provide for a mandatory refund or cooling-off period for subscription sales, we will honor our legal obligations. For example, certain consumer protection laws might allow you to cancel and get a refund within a short period of time after purchase. (The specific rules depend on your country/state. Where such laws apply, they will override this no-refund policy to the minimum extent required.) Aside from any rights you have under law, we do not voluntarily offer refunds.
    
    
  • Any other exception will be at Aascendora’s sole discretion. In rare cases of extreme hardship or dissatisfaction, we may decide to issue a partial or full refund as a goodwill gesture, but this does not waive or alter our standard policy. The decision in any such case will be on a case-by-case basis and does not obligate us to provide future refunds.
    
    
• Chargebacks: Initiating a chargeback or dispute with your bank for a valid subscription charge is considered a violation of these Terms. If you have an issue with a charge, we encourage you to contact us first to resolve it. Fraudulent or unjustified chargebacks may result in immediate termination of your account, and we reserve the right to dispute any chargeback and provide these Terms and your acceptance of them as evidence to the financial institution.

6. Changes to Membership Plans or Terms

• Modification of Services: Aascendora is constantly evolving to improve our offerings. We reserve the right to modify or discontinue any membership package (or specific features of a package) at any time. This could include adding new features, imposing or lifting usage limits, or discontinuing certain features or plans. If changes are made that significantly reduce the benefits of your current plan, we will notify you in advance whenever feasible.
  
  
• Changes to Terms: We may update these Terms and Conditions of Sale from time to time. If we make material changes (for example, changes to the refund policy, billing frequency, or other substantial updates), we will provide notice to you by posting the revised Terms on our website and/or by sending an email to the address associated with your account. The Effective Date at the top will indicate when the latest changes were made.
  
  
• Notice and Acceptance: Advance notice of changes will be given at least 14 days before the new terms or changes to the service take effect, unless the change is due to a legal requirement that takes effect sooner. It is your responsibility to review any such notice. If you continue to use your membership after a change goes into effect, that continued use constitutes your acceptance of the revised Terms or changes in the service. If you do not agree with a change, you must cancel your membership before the change occurs. (In such cases, you will be entitled to continue using the service under the old Terms until the end of your then-current billing period, and not thereafter.)
  
  
• Pricing Changes: As noted in Section 1, if we change the price of your membership plan, we will notify you and give you an opportunity to cancel before the new price is applied. Simply not using the service or ignoring the notification will not automatically cancel your subscription; you must cancel if you don’t accept the new price. Otherwise, the next scheduled payment will be charged at the updated rate.
  
  
• Promotional Offers: Occasionally, Aascendora may offer special promotions or discounted membership rates to some customers (for example, a limited-time introductory rate or a lifetime discount). Such offers are subject to their own terms and may not apply to all users. Promotional pricing is only valid for the specified duration; once the promo period ends, your subscription will renew at the regular price unless the promo terms state otherwise. All other provisions of these Terms (including auto-renewal and no-refund policies) still apply during promotional periods.

7. Miscellaneous Provisions

• Global Use; Compliance: Aascendora’s membership packages are offered globally and can be purchased by customers in various countries. You agree to use the membership services in compliance with all applicable local laws and regulations. If access to our services or subscriptions is restricted or prohibited in your country, you must refrain from subscribing. We make no representations that our membership content or features are appropriate or available for use in all locations.
  
  
• Account Responsibility: Membership accounts are intended for the personal use of the subscriber (and, in the case of Family+, for use by the subscribing family or household as per the plan’s allowances). You are responsible for maintaining the confidentiality of your account login credentials and for all activities that occur under your account. Memberships are non-transferable, except that Family+ plans may be shared with the permitted number of family members as described in the plan details and only for the offered services for other family member. Selling, transferring, or sharing a membership contrary to these Terms is a violation that could result in termination of the account without refund.
  
  
• Governing Law and Jurisdiction: These Terms and Conditions of Sale are governed by the laws of the Commonwealth of Australia, without regard to its conflict of laws principles. You agree that any disputes arising under or relating to these Terms or your membership shall be subject to the exclusive jurisdiction of the courts of Queensland, Australia, unless otherwise required by applicable law. If you are a consumer in a jurisdiction with mandatory consumer protection laws, this choice of law and forum applies only to the extent permitted by such laws.
  
  
• Severability: If any provision of these Terms is found to be unlawful or unenforceable, that provision will be deemed severed from the Terms and the remaining provisions will remain in full effect. Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
  
  
• Entire Agreement: These Terms (along with any additional policies referenced, such as our general Terms of Use and Service Agreement and our Privacy Policy) constitute the entire agreement between you and Aascendora with respect to the sale and use of membership packages. They supersede any prior agreements, understandings, or communications (whether written or oral) regarding the membership subscriptions. In the event of a conflict between these Membership Terms and our general Terms of Use, these Membership Terms will govern matters specifically related to membership subscriptions.
  
  
• Contact Information: If you have any questions, concerns, or feedback about these Terms or your membership, please contact us. You can reach Aascendora customer service by email at customer@aascendora.com. Our mailing address and further contact details are available on our website’s Contact page. We will do our best to respond promptly and help resolve any issues regarding your membership.
  
  

By purchasing a Basic, Premium, or Family+ membership, you confirm that you have read and understood these Terms and Conditions of Sale and agree to be bound by them. Thank you for being a part of Aascendora, and we look forward to providing you with excellent service as a valued member!