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Terms and Conditions of Sale for Aascendora Pty Ltd

Effective Date: November 5, 2025

Aascendora Pty Ltd (“Aascendora,” “we,” “our,” or “us”) is an Australian company incorporated under the laws of the Commonwealth of Australia. We operate a global platform offering various services, including membership subscription plans, consulting/advisory services, and other service-based offerings. These Terms and Conditions of Sale (“Terms”) govern the purchase and use of all Aascendora services. By subscribing to or purchasing any service (e.g., a membership plan or consulting engagement), you agree to be bound by these Terms. Please read them carefully.

1. Services and Pricing

Aascendora provides multiple services under this Agreement. “Services” include our Membership Plans as well as any Consulting, Advisory, or Other Professional Services that we may offer. All service prices are listed in Australian Dollars (AUD) and are the recurring fees for the described service. Membership plans are offered on a month-to-month basis with no long-term commitment, and they renew automatically. Consulting and other project-based services will be billed as specified in any order or invoice. We do not charge hidden fees; listed prices do not include taxes, duties, or currency conversion costs. You are responsible for any applicable taxes or transaction fees under your local laws.

• No Hidden Fees: All prices are transparent recurring fees. Any applicable taxes (e.g. GST, VAT) will be added at checkout or charged as required by law. International customers’ payment providers will convert AUD charges to local currency; you bear any currency conversion or foreign transaction fees.
  
  
• Price Changes: Aascendora reserves the right to adjust its pricing in the future. If we change the price of a membership or service, we will provide you with advance notice (e.g. via email or in-app notification). Continued use of the service after the price change takes effect means you accept the new price. If you do not agree to a pricing change, you may cancel your subscription before the new rate applies. (Note: not using the service is not sufficient to cancel; you must formally cancel as described below.)
  
  
• Promotions: From time to time we may offer promotional or discounted rates. Such promotions have their own terms and are generally valid only for the specified period. After a promotion ends, your subscription will renew at the regular price unless the promotion terms state otherwise. All other provisions of these Terms (including auto-renewal and no-refund policies) apply during promotional periods.
  
  

2. Billing, Payment and Taxes

Membership subscription fees are billed in advance on a monthly basis. For example, if you join on the 10th, your membership will renew on the 10th of each following month. For consulting or one-time services, fees will be due as set out in the order or invoice, generally before or upon delivery of services.

• Automatic Payments: By purchasing a service, you authorize us to charge your chosen payment method (credit card or other accepted instrument) automatically for each billing cycle. Recurring charges will occur without further authorization from you until you cancel or terminate the service.
  
  
• Payment Methods: You must provide valid payment details at signup and keep them up to date. If we cannot process a scheduled payment (for example, due to an expired or declined card), we may suspend or revoke your access to the service until payment is made. We will attempt to notify you of any payment issues so you can update your information.
  
  
• Currency and Taxes: All charges are in AUD. Any required local taxes or duties will be added at checkout. If you pay with a non-AUD currency, your bank will handle conversion and may charge fees. You are responsible for any taxes imposed by your jurisdiction in connection with the services.
  
  

3. Free Trial Period (if offered)

We may offer new customers a free trial of up to 30 days for certain membership plans or services. Trial offers are limited to first-time subscribers or customers and may not be available for all plans or regions. Each person or household typically receives one free trial unless otherwise specified.

• Limited Access: A free trial is intended to let you evaluate our services. Access during a trial may be limited compared to paid membership (e.g., premium features or full professional network access may be restricted). Trial limitations will be clearly indicated on the platform.
  
  
• Conversion to Paid: If you provided payment details to start the trial, your subscription will automatically convert to a paid membership at the end of the trial at the then-current rate. On the day the trial expires, we will charge the monthly fee for the selected plan. For example, signing up for a 30-day trial on January 1 means we charge you on January 31 (if not cancelled). If you cancel before the trial ends, no charges will be applied and the trial will simply expire.
  
  
• Cancelling the Trial: You can cancel a trial at any time before it ends. Cancellation during the trial (before any charges are made) will terminate the trial and prevent any charges. To cancel, follow the instructions in Section 4 below or contact support.
  
  
• One Trial Per Customer: Each new customer is entitled to one free trial. We reserve the right to refuse multiple trials to the same individual or household. Misuse of the trial (e.g., creating multiple accounts to extend free access) is prohibited. Our eligibility decisions are final.
  
  

4. Auto‑Renewal and Cancellation

Automatic Renewal: All paid subscriptions (including memberships and applicable service plans) recur automatically. Your membership or service will renew on each monthly billing date until you cancel. By subscribing, you agree that recurring charges will be automatically applied to your payment method unless you cancel before the next billing date. This ensures uninterrupted access to services.

Cancellation Rights: You may cancel any time without penalty if you no longer wish to continue. There is no minimum term beyond the current billing period. You can cancel directly through your Aascendora account settings or by contacting customer support. Upon cancellation, your access will remain active until the end of the paid period. For example, if you cancel on January 20 and your billing date is the 15th, you will retain access until February 14. After that date, your subscription will not renew and no further charges will occur.

• How to Cancel: Log in to your account and go to the subscription settings. Click “Cancel Membership” or similar to turn off auto-renewal. Follow on-screen prompts to confirm. If you cannot cancel via the website, contact support (info@aascendora.com) for assistance. We may require identity verification before cancelling on your behalf.
  
  
• Before Renewal: To avoid being charged for the next period, you must cancel before the next billing date. If you cancel on or after the renewal date, that month’s fee will not be refunded, but no further charges will occur. We recommend cancelling at least 5 days before renewal to ensure processing.
  
  
• Reactivation: If you cancel and later wish to restart, you can subscribe again at any time. New subscription terms and pricing will apply at re-enrollment. (Note: Cancelled accounts cannot reacquire any unused trial periods.)
  
  
• Company‑Initiated Cancellation: Aascendora reserves the right to suspend or terminate your service if: (a) we cannot successfully charge your payment method after reasonable attempts, (b) you materially breach these Terms or any other Aascendora policy, or (c) we discontinue the program or service. In such cases we will notify you via email. If we terminate your service for cause, you will not receive a refund for the remaining paid period.
  
  

5. Refund Policy and Chargebacks

No Refunds: Except as required by law or as stated below, all sales are final. Membership and service fees are non‑refundable once paid. We do not provide credits or refunds for unused service time, partial periods, or if you change your mind. Downgrades or cancellations take effect at period end without any refund for the current month.

Exceptions: Refunds (full or partial) will only be issued in limited cases, such as billing errors on our part. If we mistakenly charge you twice or charge after a timely cancellation, we will promptly correct the error and refund the excess amount. Additionally, if your local law provides a mandatory cooling-off or refund right for such services, we will comply with those legal requirements. Outside these situations, we do not voluntarily issue refunds or credits. Any goodwill refund (e.g. for exceptional hardship) is at our sole discretion and does not change these Terms.

No Chargeback or Dispute: Initiating a chargeback or dispute with your bank without contacting us first is a violation of these Terms. If you have a payment issue, you must contact us to resolve it. Unauthorized or fraudulent chargebacks may lead to immediate termination of your account. We reserve the right to dispute chargebacks and to provide these Terms and your acceptance of them as evidence to your payment provider.

6. Changes to Services and Terms

Service Modifications: We continuously improve our offerings and may modify or discontinue any service, feature, or plan at any time. This includes adding new features, imposing or lifting usage limits, or ending specific plans. If a change significantly reduces your current service benefits, we will notify you in advance when practical.

Updates to Terms: We reserve the right to update these Terms from time to time. Material changes (e.g. to prices, billing, or refund policy) will be posted on our website or communicated to you via email. We will give at least 14 days’ notice before new terms take effect, except when required by law. Your continued use of any service after changes become effective constitutes acceptance of the revised Terms. If you do not agree to a change, you must cancel your service before the change date. In that case, you may continue using the service under the old Terms until the end of your paid period, but not beyond.

Price and Promotion Changes: As noted above, if we change pricing on a service you use, we will notify you and allow cancellation before the new price applies. Promotional pricing applies only as stated in the offer; after a promotion ends, your subscription will renew at the regular price unless otherwise specified. All standard terms (including auto‑renewal and non‑refund policies) apply during and after promotional periods.

7. Confidentiality and Non‑Disclosure

We and our service providers handle sensitive information with care. Client Confidentiality: To the extent any service involves exchange of confidential or personal information, you agree to keep such information strictly confidential. Aascendora and its Professionals deliver services professionally and protect client confidentiality. If you or we sign a separate Non-Disclosure Agreement (NDA) for a particular engagement, the terms of that NDA will govern the use and disclosure of the confidential information. In all cases, confidential information may only be used to perform the agreed services and must not be shared with unauthorized parties. Breach of confidentiality is grounds for termination of services.

8. Intellectual Property Rights

Aascendora retains all intellectual property rights in the platform and its services. Company IP: All software, designs, trademarks, logos, and content provided by Aascendora are owned by or licensed to Aascendora. You are granted a limited, revocable license to use these materials solely to access and use the services in accordance with these Terms. You agree not to copy, distribute, modify, or create derivative works of Aascendora’s intellectual property, including any patent-protected processes or proprietary methods, except as expressly allowed here. Any suggestions, enhancements, or feedback you provide may be used by Aascendora without compensation.

Your Content: If you submit any content or materials to us (for example, through form submissions or communication), you represent and warrant that you have the rights to use and share that content. We do not claim ownership of your personal content, but we may use it as reasonably needed to provide and market the services (as described in our Privacy Policy).

9. Customer Obligations and Representations

As a customer, you make certain commitments:

• Accurate Information: You agree to provide current, complete, and accurate information when subscribing or using our services. You are responsible for updating any information you provide (such as billing details or contact info).
  
  
• Lawful Use: You will use Aascendora’s services and platform only for lawful purposes and in good faith.You shall not use our services to violate any applicable laws or to engage in fraud or other prohibited conduct.
  
  
• Account Security: You are responsible for maintaining the confidentiality of your account credentials and payment information. Memberships and subscriptions are for your personal use only. Selling, transferring, or sharing your account or membership to others is prohibited. You assume all risk for any activity on your account.
  
  
• Compliance: You acknowledge that Aascendora itself does not provide legal or immigration services. If you engage professionals through our platform, you will follow their terms and instructions. You must also comply with all local laws and regulations in your use of the services.
  
  

Violation of these obligations may result in termination of your account and services, without refund.

10. Disclaimers and Limitation of Liability

No Warranty: Except as explicitly stated, our services are provided “as is” and without any warranties of any kind. To the maximum extent permitted by law, Aascendora disclaims all warranties (express or implied), including merchantability, fitness for a particular purpose, and non-infringement. We make no guarantee of any particular outcome or benefit from using our services. For example, Aascendora “assumes no responsibility for the outcome of any professional service interactions” provided by third parties.

Platform Disclaimer: Aascendora acts only as a platform intermediary. We do not provide the underlying immigration, legal, or consulting services ourselves.All such services are performed by independent professionals or consultants, and any statements or results belong solely to them. We disclaim liability for any loss or damage arising from those services, except as required by law.

Payment Processing: We are not responsible for errors in payment processing caused by you or third-party payment providers. As stated in our Service Agreement, “Aascendora is not liable for transaction errors due to incorrect client information, third-party processor issues, or events beyond our control.

Limitation of Liability: To the fullest extent permitted by law, Aascendora’s total liability arising from or related to these Terms will not exceed the amount you have paid us in the prior twelve months for the specific service giving rise to the claim. In no event shall we be liable for indirect, incidental, special, or consequential damages (including lost profits, loss of data, or business interruption), even if we have been advised of the possibility of such damages. Some jurisdictions do not allow exclusion of certain warranties or limitations of liability; if such laws apply, our liability is limited to the greatest extent permitted.

11. Governing Law and Dispute Resolution

These Terms are governed by the laws of the Commonwealth of Australia, without regard to conflict of law principles. You agree that any dispute arising under or in connection with these Terms will be resolved exclusively by the courts of Queensland, Australia, unless mandatory law in your jurisdiction requires otherwise. If you are a consumer protected by mandatory local laws, those laws apply as required.

Dispute Resolution: In case of any dispute, controversy, or claim, we will first attempt to resolve it through good faith negotiation. If that fails, either party may submit the dispute to mediation or arbitration in Queensland, Australia.. You agree to cooperate in any resolution process. Aascendora may offer to facilitate dispute resolution but is not obligated or liable for the outcome.

12. Miscellaneous Provisions

• Entire Agreement: These Terms (together with any referenced policies, such as our Service Agreement and Privacy Policy) constitute the entire agreement between you and Aascendora regarding the sale and use of services. They supersede all prior agreements or communications (whether written or oral). If there is any conflict between these Terms and our Service Agreement or Privacy Policy, these Terms will govern matters specific to the purchase of services.
  
  
• Severability: If any provision of these Terms is held invalid or unenforceable by a court, that provision will be deemed severed and the remainder of the Terms will remain in full force. No waiver by Aascendora of any right or term here will be effective unless made in writing.
  
  
• Notices: We may give you notices by email or through the platform. For any questions or concerns about these Terms or your service, please contact us at legal@aascendora.com. Our mailing address is available on our website’s Contact page. We will make reasonable efforts to respond promptly.
  
  

By purchasing any Aascendora service, you acknowledge that you have read, understood, and agreed to these Terms.

Contact Email: legal@aascendora.com. 

Thank you for choosing Aascendora. We are committed to providing you with excellent service under these Terms.